Job Information

Helpdesk Executives

Overview

 Category: Executive
 Total Posts : 2
 Job Type : Contractual
 Salary : Rs 8000/-pm
 Qualification : BA, BCA, BSc, BCom, Any Graduate
 Experience : 3 Years
 Apply By : Jul 09, 2018

Description

Key Responsibilities/ Detailed Terms of Reference:
i.Handle all queries relating to MSIP, Shaala Siddhi
ii.Ensure resolution within a fixed period
iii.Coordinate with MSIP state/District teams, DSEO offices etc for query resolution
iv.Recording, escalation and closure for every query
v.Preparation of Shift/ monthly summary of all queries
vi.Assist in preparation of FAQ’s, SOP’s for query resolution

Experience: 
i.Minimum 3 years similar experience.
ii.Experience in working in call centre/telecalling setup, both inbound/outbound
iii.Good knowledge of Microsoft office
iv.Good typing speed
v.Proficiency in English and local languages
vi.Experience in customer complaint resolution preferred

How to apply?
Applications duly filled in Standard Form candidates having the required qualification and criteria mentioned above only, may apply for the above mentioned posts and the last date for submission of completed application along with photo copies of all certificated, mark sheets etc is 9 th July 2018. Duly filled Applications are to be submitted to the office of the undersigned. Applications submitted after the last date will not be entertained. 

Skills Required

call center, bpo,

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